FAQ

Here are the most frequently asked questions we receive and we hope they help!



Local: Not External External: Not Local


IpAddress
LocalIP

There is a code called the Master Password that is generated every day. This code is used in place of a forgotten password and can be used to changed an account’s password. The code can be used either in the login or is the old password fields.


Login
Add User

Why is the display not showing when the system is on?

Use the POE switch, connect it directly to the router, and assign the cameras an IP Address that is on the network (typically 192.168.1.X or 10.1.1.X).

Touch the caps, pins, or sheath together. The sheath stays on, the rest does needs to touch for about 5 seconds.


HNC5241E-IR-28
HNC5241F-IRAS-28
HNC3230E-IR-28